Bravo! Building Services | Custodial, Janitorial, Building Cleaning, Facility Services

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Our key management has scheduled visits planned throughout the year in order to achieve maximum visitation to all sites. This is overlapped by our full-time dedicated Quality Control Manager that schedules random inspections rating the cleanliness and any deficiencies that may or may not be occurring.

Reports are generated and circulated to all levels of supervision and management. In addition, all meeting minutes, reports and other correspondence are maintained within our shared internal computer network. This system allows a constant flow of data and constant input of the latest information on any one site, thus creating the highest level of customer interaction and accuracy of data.

P.E.A.R.L.2Q®
Process > Evaluate > Action > Resolved > Leads 2 Quality

►	Custom web based quality assurance & continuous improvement program

►	Two full-time quality assurance managers audit each client location 1 x per month

►	Interactive program alerting clients when an audit has been completed

►	Immediate management notification via email upon completion of an audit

1. Your message is documented, dated and time stamped
2. Email notifications are immediately sent out to those responsible.
3. The clock starts ticking, response times are tracked, and escalation to upper management begins.
4. We respond to your message
5. You receive an email notification of our response
6. Resolution of your message is assigned
7. Updates are logged as progress is made
8. You receive email notifications of our updates
9. We track your message to those services we are obligated to perform
10. Performance is graphed
11. Trends are tracked
12. Corrective training is implemented
13. Accountability is maintained
14. Improvement is expected and is further analyzed

1. Our inspection is uploaded to P.E.A.R.L.2Q
2. Notification emails of deficiencies are sent to our cleaners and upper management
3. Inspection deficiency sign off reports are printed
4. Correction of deficiencies are completed and signed off by the cleaner and Quality Control Personnel
5. Correction is documented in P.E.A.R.L.2Q
6. Performance is graphed
7. Trends are tracked
8. Corrective training is implemented
9. Accountability is maintained
10. Improvement is expected and is further analyzed

Bravo! Building Services Quality Assurance

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Bravo! Group Services Has Achieved Cleaning Industry Management Standard (CIMS) Certification with Honors